The Viability of Live Online Reference: An Assessment
Fuente:
ERIC Institute of Education Sciences
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| Autores principales: | , , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2005
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867181618356027392 |
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| author | Horowitz, Lisa R. Flanagan, Patricia A. Helman, Deborah L. |
| author_facet | Horowitz, Lisa R. Flanagan, Patricia A. Helman, Deborah L. Horowitz, Lisa R. Flanagan, Patricia A. Helman, Deborah L. |
| collection | Education Resources Information Center |
| contents | The Viability of Live Online Reference: An Assessment Horowitz, Lisa R. Flanagan, Patricia A. Helman, Deborah L. Reference Services Formative Evaluation Computer Mediated Communication Communication Research User Satisfaction (Information) User Needs (Information) Program Development Program Descriptions Program Effectiveness Operations Research Library Research Scientific and Technical Information The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.) |
| format | Recurso educativo Open Access |
| id | eric_EJ792754 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2005 |
| record_format | eric |
| spellingShingle | The Viability of Live Online Reference: An Assessment Horowitz, Lisa R. Flanagan, Patricia A. Helman, Deborah L. Reference Services Formative Evaluation Computer Mediated Communication Communication Research User Satisfaction (Information) User Needs (Information) Program Development Program Descriptions Program Effectiveness Operations Research Library Research Scientific and Technical Information The Viability of Live Online Reference: An Assessment Horowitz, Lisa R. Flanagan, Patricia A. Helman, Deborah L. Reference Services Formative Evaluation Computer Mediated Communication Communication Research User Satisfaction (Information) User Needs (Information) Program Development Program Descriptions Program Effectiveness Operations Research Library Research Scientific and Technical Information The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.) |
| title | The Viability of Live Online Reference: An Assessment |
| topic | Reference Services Formative Evaluation Computer Mediated Communication Communication Research User Satisfaction (Information) User Needs (Information) Program Development Program Descriptions Program Effectiveness Operations Research Library Research Scientific and Technical Information |
| url | https://eric.ed.gov/?id=EJ792754 |