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Main Authors:	Horowitz, Lisa R., Flanagan, Patricia A., Helman, Deborah L.
Format:	Recurso educativo Open Access
Language:	en
Published:	2005
Subjects:	Reference Services Formative Evaluation Computer Mediated Communication Communication Research User Satisfaction (Information) User Needs (Information) Program Development Program Descriptions Program Effectiveness Operations Research Library Research Scientific and Technical Information
Online Access:	https://eric.ed.gov/?id=EJ792754
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