Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2005
|
| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ792754 |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
Inhaltsangabe:
- The Viability of Live Online Reference: An Assessment Horowitz, Lisa R. Flanagan, Patricia A. Helman, Deborah L. Reference Services Formative Evaluation Computer Mediated Communication Communication Research User Satisfaction (Information) User Needs (Information) Program Development Program Descriptions Program Effectiveness Operations Research Library Research Scientific and Technical Information The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)