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| Main Authors: | , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2006
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ792791 |
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| _version_ | 1867181236315750400 |
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| author | Jankowska, Maria Anna Hertel, Karen Young, Nancy J. |
| author_facet | Jankowska, Maria Anna Hertel, Karen Young, Nancy J. Jankowska, Maria Anna Hertel, Karen Young, Nancy J. |
| collection | Education Resources Information Center |
| contents | Improving Library Service Quality to Graduate Students: LibQual+[TM] Survey Results in a Practical Setting Jankowska, Maria Anna Hertel, Karen Young, Nancy J. Strategic Planning Graduate Students User Satisfaction (Information) Benchmarking Library Services Surveys Scores Academic Libraries Statistical Analysis Higher Education The LibQUAL+[TM] survey was conducted to determine user satisfaction and expectations concerning library service quality. The results of the "22 items and a box" constituted a rich source of information for the University of Idaho (UI) Library's strategic planning process. Focusing on graduate students, this study used three methodologies to analyze survey results. The first method, internal benchmarking, compared UI graduate students to UI faculty, staff, and undergraduates. Secondly, external benchmarking using score norms evaluated UI graduate student results against their peers from other non-ARL libraries participating in the 2004 LibQUAL+[TM] survey. Lastly, categorizing and carefully considering survey comments enriched the quantitative data by adding context to the numbers. (Contains 3 tables and 38 notes.) |
| format | Recurso educativo Open Access |
| id | eric_EJ792791 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2006 |
| record_format | eric |
| spellingShingle | Improving Library Service Quality to Graduate Students: LibQual+[TM] Survey Results in a Practical Setting Jankowska, Maria Anna Hertel, Karen Young, Nancy J. Strategic Planning Graduate Students User Satisfaction (Information) Benchmarking Library Services Surveys Scores Academic Libraries Statistical Analysis Higher Education Improving Library Service Quality to Graduate Students: LibQual+[TM] Survey Results in a Practical Setting Jankowska, Maria Anna Hertel, Karen Young, Nancy J. Strategic Planning Graduate Students User Satisfaction (Information) Benchmarking Library Services Surveys Scores Academic Libraries Statistical Analysis Higher Education The LibQUAL+[TM] survey was conducted to determine user satisfaction and expectations concerning library service quality. The results of the "22 items and a box" constituted a rich source of information for the University of Idaho (UI) Library's strategic planning process. Focusing on graduate students, this study used three methodologies to analyze survey results. The first method, internal benchmarking, compared UI graduate students to UI faculty, staff, and undergraduates. Secondly, external benchmarking using score norms evaluated UI graduate student results against their peers from other non-ARL libraries participating in the 2004 LibQUAL+[TM] survey. Lastly, categorizing and carefully considering survey comments enriched the quantitative data by adding context to the numbers. (Contains 3 tables and 38 notes.) |
| title | Improving Library Service Quality to Graduate Students: LibQual+[TM] Survey Results in a Practical Setting |
| topic | Strategic Planning Graduate Students User Satisfaction (Information) Benchmarking Library Services Surveys Scores Academic Libraries Statistical Analysis Higher Education |
| url | https://eric.ed.gov/?id=EJ792791 |