A Library Communication Audit for the Twenty-First Century
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ERIC Institute of Education Sciences
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| Auteurs principaux: | , , |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2006
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| _version_ | 1867181377629192192 |
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| author | Chalmers, Mardi Liedtka, Theresa Bednar, Carol |
| author_facet | Chalmers, Mardi Liedtka, Theresa Bednar, Carol Chalmers, Mardi Liedtka, Theresa Bednar, Carol |
| collection | Education Resources Information Center |
| contents | A Library Communication Audit for the Twenty-First Century Chalmers, Mardi Liedtka, Theresa Bednar, Carol Audits (Verification) Organizational Communication Focus Groups Organizational Change Academic Libraries Case Studies Questionnaires This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported results and recommendations. The task force also suggested methods for implementation and continuing assessment. A questionnaire collected quantitative communication procedural and behavioral data, as well as qualitative commentary on satisfaction with existing information and decision-making structures. Focus groups identified recommendations and strategies to enrich and clarify organizational communication and monitor progress toward implementation of recommendations. (Contains 24 notes.) |
| format | Recurso educativo Open Access |
| id | eric_EJ792805 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2006 |
| record_format | eric |
| spellingShingle | A Library Communication Audit for the Twenty-First Century Chalmers, Mardi Liedtka, Theresa Bednar, Carol Audits (Verification) Organizational Communication Focus Groups Organizational Change Academic Libraries Case Studies Questionnaires A Library Communication Audit for the Twenty-First Century Chalmers, Mardi Liedtka, Theresa Bednar, Carol Audits (Verification) Organizational Communication Focus Groups Organizational Change Academic Libraries Case Studies Questionnaires This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported results and recommendations. The task force also suggested methods for implementation and continuing assessment. A questionnaire collected quantitative communication procedural and behavioral data, as well as qualitative commentary on satisfaction with existing information and decision-making structures. Focus groups identified recommendations and strategies to enrich and clarify organizational communication and monitor progress toward implementation of recommendations. (Contains 24 notes.) |
| title | A Library Communication Audit for the Twenty-First Century |
| topic | Audits (Verification) Organizational Communication Focus Groups Organizational Change Academic Libraries Case Studies Questionnaires |
| url | https://eric.ed.gov/?id=EJ792805 |