Ward, D., & Kern, M. K. (2006). Combining IM and Vendor-Based Chat: A Report from the Frontlines of an Integrated Service.
Chicago Style (17th ed.) CitationWard, David, and M. Kathleen Kern. Combining IM and Vendor-Based Chat: A Report from the Frontlines of an Integrated Service. 2006.
MLA (9th ed.) CitationWard, David, and M. Kathleen Kern. Combining IM and Vendor-Based Chat: A Report from the Frontlines of an Integrated Service. 2006.
Warning: These citations may not always be 100% accurate.