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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ809271 |
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Table of Contents:
- Talking the Talk: Communicating with IT Ennis, Lisa A. Information Technology Library Networks Librarians Librarian Attitudes Technical Support Troubleshooting Miscommunications and misunderstandings surrounding common words that have one meaning in library-speak and a different meaning in IT-speak are all too common. There are tons of books on communicating; one could spend a career reading them all. In this article, the author recommends one book that describes how to focus on phrasing questions in ways that get the best possible results . She also offers 10 tips on how to communicate better and more effectively with IT staff. (Contains 6 resources.)