Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services
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ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2009
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| Subjects: | |
| Online Access: | |
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| _version_ | 1867181112520867841 |
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| author | Eakin, Lori Pomerantz, Jeffrey |
| author_facet | Eakin, Lori Pomerantz, Jeffrey Eakin, Lori Pomerantz, Jeffrey |
| collection | Education Resources Information Center |
| contents | Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services Eakin, Lori Pomerantz, Jeffrey Public Libraries Economic Factors Reference Services Costs Electronic Libraries Outcomes of Education Cost Effectiveness Library Services Librarians Internet Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This cost model is a systematic description of all expenses incurred by a library in providing virtual reference service as part of a collaborative. (Contains 54 notes and 3 figures.) |
| format | Recurso educativo Open Access |
| id | eric_EJ825207 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2009 |
| record_format | eric |
| spellingShingle | Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services Eakin, Lori Pomerantz, Jeffrey Public Libraries Economic Factors Reference Services Costs Electronic Libraries Outcomes of Education Cost Effectiveness Library Services Librarians Internet Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services Eakin, Lori Pomerantz, Jeffrey Public Libraries Economic Factors Reference Services Costs Electronic Libraries Outcomes of Education Cost Effectiveness Library Services Librarians Internet Libraries nationwide are in yet another phase of belt tightening. Without an understanding of the economic factors that influence library operations, however, controlling costs and performing cost-benefit analyses on services is difficult. This paper describes a project to develop a cost model for collaborative virtual reference services. This cost model is a systematic description of all expenses incurred by a library in providing virtual reference service as part of a collaborative. (Contains 54 notes and 3 figures.) |
| title | Virtual Reference, Real Money: Modeling Costs in Virtual Reference Services |
| topic | Public Libraries Economic Factors Reference Services Costs Electronic Libraries Outcomes of Education Cost Effectiveness Library Services Librarians Internet |
| url | https://eric.ed.gov/?id=EJ825207 |