Don't Let Micropayments Penalize You--Experience from the City University of Hong Kong
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ERIC Institute of Education Sciences
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| Autori principali: | , , , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2009
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| _version_ | 1867181014834479104 |
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| author | Ching, Steve H. Tai, Alice Pong, Joanna Cheng, Michael |
| author_facet | Ching, Steve H. Tai, Alice Pong, Joanna Cheng, Michael Ching, Steve H. Tai, Alice Pong, Joanna Cheng, Michael |
| collection | Education Resources Information Center |
| contents | Don't Let Micropayments Penalize You--Experience from the City University of Hong Kong Ching, Steve H. Tai, Alice Pong, Joanna Cheng, Michael Foreign Countries Academic Libraries Urban Universities Library Services Library Automation Fees Money Management Library Administration Self-service is the trend of today's libraries. The Run Run Shaw Library at the City University of Hong Kong therefore is transforming itself in the same direction and offers to its users what it calls the Easy-service. However, the need to handle cash-based micropayments at the service counter is a stumbling block. There is an urgent need for the Library to choose, out of the different payment technologies available, the most suitable one to automate these administrative costly but small-valued payment transactions. The Library's different attempts in this regard and ultimately the integration of the most popular e-purse in Hong Kong in its different payment transactions are therefore mentioned. Overdue fine payments are identified as the micropayments that must be automated if the administration costs are to be reduced and manpower is to be released to make Easy-service a total success. (Contains 4 figures and 2 tables.) |
| format | Recurso educativo Open Access |
| id | eric_EJ827669 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2009 |
| record_format | eric |
| spellingShingle | Don't Let Micropayments Penalize You--Experience from the City University of Hong Kong Ching, Steve H. Tai, Alice Pong, Joanna Cheng, Michael Foreign Countries Academic Libraries Urban Universities Library Services Library Automation Fees Money Management Library Administration Don't Let Micropayments Penalize You--Experience from the City University of Hong Kong Ching, Steve H. Tai, Alice Pong, Joanna Cheng, Michael Foreign Countries Academic Libraries Urban Universities Library Services Library Automation Fees Money Management Library Administration Self-service is the trend of today's libraries. The Run Run Shaw Library at the City University of Hong Kong therefore is transforming itself in the same direction and offers to its users what it calls the Easy-service. However, the need to handle cash-based micropayments at the service counter is a stumbling block. There is an urgent need for the Library to choose, out of the different payment technologies available, the most suitable one to automate these administrative costly but small-valued payment transactions. The Library's different attempts in this regard and ultimately the integration of the most popular e-purse in Hong Kong in its different payment transactions are therefore mentioned. Overdue fine payments are identified as the micropayments that must be automated if the administration costs are to be reduced and manpower is to be released to make Easy-service a total success. (Contains 4 figures and 2 tables.) |
| title | Don't Let Micropayments Penalize You--Experience from the City University of Hong Kong |
| topic | Foreign Countries Academic Libraries Urban Universities Library Services Library Automation Fees Money Management Library Administration |
| url | https://eric.ed.gov/?id=EJ827669 |