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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ835970 |
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Table of Contents:
- Ask Here PA: Large-Scale Synchronous Virtual Reference for Pennsylvania Mariner, Vince Library Services Synchronous Communication Reference Services Shared Resources and Services Library Administration Library Development Library Networks Outreach Programs Best Practices Staff Development Statewide Planning Computer Software Electronic Libraries Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the service and promoting the service. Ask Here PA is a collaborative service whereby staff from public and academic libraries throughout Pennsylvania shares their reference expertise to serve all residents of Pennsylvania. Ask Here PA is available 24/7/365 by participating in an international collaborative service provided by QuestionPoint called the 24/7 QuestionPoint Reference Cooperative. (Contains 1 table and a list of resources.)