Sciammarella, S., Fernandes, M. I., & McKay, D. (2008). It Is Not Just about the Schedule: Key Factors in Effective Reference Desk Scheduling and Management.
Chicago Style (17th ed.) CitationSciammarella, Susan, Maria Isabel Fernandes, and Devin McKay. It Is Not Just About the Schedule: Key Factors in Effective Reference Desk Scheduling and Management. 2008.
MLA (9th ed.) CitationSciammarella, Susan, et al. It Is Not Just About the Schedule: Key Factors in Effective Reference Desk Scheduling and Management. 2008.
Warning: These citations may not always be 100% accurate.