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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2004
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ843138 |
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Table of Contents:
- The Search for Accuracy in Reference Desk Statistics Philips, Sarah M. Academic Libraries Reference Services Statistics Individual Instruction Librarians Library Role Information Technology Measurement Techniques At reference desks across the nation, statistics in traditional reference service have been declining in most categories while requests for individual instruction and training in electronic research are showing a dramatic increase. Library technology has created a change in the activity at reference and information desks along with a need for more accurate recording and evaluation of desk statistics. This study examined procedures currently being used by sixty academic libraries for measuring reference desk activity. (Contains 4 tables and 4 notes.)