:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Author:	Hanson, Michael
Format:	Recurso educativo Open Access
Language:	en
Published:	2004
Subjects:	Library Services Reference Services Interviews Librarians User Needs (Information) User Satisfaction (Information) Search Strategies
Online Access:	https://eric.ed.gov/?id=EJ843147
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

User Satisfaction with the Online Negotiation Interview: Contemporary Concern in Traditional Perspective.
by: Auster, Ethel
Published: (1983)

Improving the Quality of Business Reference Service.
by: Lavin, Michael R.
Published: (1995)

Professional Reference Service at the Internet Public Library with "Freebie" Librarians.
by: Irwin, Kenneth R.
Published: (1998)

Seeking Synchronicity: Revelations and Recommendations for Virtual Reference
by: Connaway, Lynn Silipigni, et al.
Published: (2011)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

Integration of an Online Search Service into the Reference Department.
by: Belanger, Sandra E., et al.
Published: (1986)

The Negative Search, Online Reference, and the Humanities: A Critical Essay in Library Literature.
by: Stielow, Frederick, et al.
Published: (1988)

Closing the Reference Interview: Implications for Policy and Practice.
by: Nolan, Christopher W.
Published: (1992)

Using Public Library Reference Collections and Staff.
by: Childers, Thomas A.
Published: (1997)

Question-Negotiation and Information Seeking in Libraries
by: Taylor, Robert S.
Published: (2015)

The Internet: A Ready Reference Library?
by: Gabriel, Michael R.
Published: (1998)

Patron Survey of User Satisfaction with Library Services: Relationship between Librarian Behaviors during the Reference Interview and User Satisfaction.
by: Nichols, Mary Ellen
Published: (1993)

Librarian Self-Disclosure and Patron Satisfaction in the Reference Interview.
by: Markham, Marilyn J., et al.
Published: (1983)

Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
by: Dewdney, Patricia, et al.
Published: (1994)

Cultural Literacy and Reference Service.
by: D'Aniello, Charles A.
Published: (1989)

Question Clarification in the Reference Encounter.
by: Cummins, Thompson R.
Published: (1984)

Why Roving Reference: A Case Study in a Small Academic Library.
by: Kramer, Eileen H.
Published: (1996)

Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011)

Asking "Why" Questions in the Reference Interview: A Theoretical Justification.
by: Dewdney, Patricia, et al.
Published: (1997)

(Self-) Discovery Service: Helping Students Help Themselves
by: Debonis, Rocco, et al.
Published: (2012)

The Accuracy of Reference Service: Variables for Research and Implementation.
by: Crews, Kenneth D.
Published: (1988)

The Quintessential Searcher: The Wit & Wisdom of Barbara Quint.
by: Block, Marylaine, Ed.
Published: (2001)

Online Search Optimization.
by: Homan, Michael, et al.
Published: (1978)

By Any Other Name, They're Still Our Customers.
by: Sandy, John H.
Published: (1997)

The Concept of a Zone of Intervention for Identifying the Role of Intermediaries in the Information Search Process.
by: Kuhlthau, Carol C.
Published: (1996)

Countering Information Overload: The Role of the Librarian.
by: Hopkins, Richard L.
Published: (1995)

Anticipatory Reference Service: The Way of the Future?
by: Stevens, Norman
Published: (1993)

Live Reference: Too Much, Too Fast?
by: Janes, Joe
Published: (2002)

End-User Searching: Program Review and Future Prospects.
by: Barbuto, Domenica M., et al.
Published: (1991)

Size Matters: The Debate over Reference Desk Height.
by: Warnement, Mary
Published: (2003)

System Statuses in Academic Libraries: Increasing Transparency and Improving the User Experience
by: Puzier, Lauren M., et al.
Published: (2022)

Online Searching: What Measure Satisfaction?
by: Sandore, Beth
Published: (1990)

Client Needs without Clients: Can We Understand Information Needs without Clients Present to Explain Them?
by: Palmquist, Ruth A., et al.
Published: (1991)

The Reference Interview as a Creative Art. Second Edition.
by: Jennerich, Elaine Z., et al.
Published: (1997)

Immediacy: A Study of Communication Effect on the Reference Process
by: Gothberg, Helen
Published: (1976)

"If It's Not Here, I Can't Be Bothered...": Limiting Searches to In-House Journals.
by: Davidoff, Donna J., et al.
Published: (1991)

From the Other Side of the Reference Desk: A Focus Group Study.
by: Massey-Burzio, Virginia
Published: (1998)

Perception and Use of Libraries: A View from the Connecticut Public.
Published: (1990)

Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Published: (1998)

Librarian Satisfaction with Computer Bibliographic Searching.
by: Carey, Kevin
Published: (1986)