Image de couverture de livre

Ensuring Quality in a Virtual Reference Environment

Fuente: ERIC Institute of Education Sciences

Enregistré dans:

Détails bibliographiques
Auteurs principaux:	Barbier, Pat, Ward, Joyce
Format:	Recurso educativo Open Access
Langue:	en
Publié:	2004
Sujets:	Library Services Reference Services Electronic Libraries Synchronous Communication Best Practices Quality Control Surveys Public Libraries
Accès en ligne:	Acceder al recurso
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

Ask Here PA: Large-Scale Synchronous Virtual Reference for Pennsylvania
par: Mariner, Vince
Publié: (2008)

University Library Virtual Reference Services: Best Practices and Continuous Improvement
par: Shaw, Kate, et autres
Publié: (2009)

The Geography of Virtual Questioning
par: Mon, Lorri, et autres
Publié: (2009)

Virtual Reference Service in Academic Libraries in West Africa
par: Sekyere, Kwabena
Publié: (2011)

Virtual Reference at a Global University: An Analysis of Patron and Question Type
par: Rawson, Joseph, et autres
Publié: (2013)

Connecting to Community: Best Practices for Designing a Digital Branch
par: Bird, Nora J., et autres
Publié: (2014)

Invoking Digital Reference: Creation and Implementation
par: Johnson, Wendell, et autres
Publié: (2003)

Embedded Services in Chinese Academic Libraries
par: Si, Li, et autres
Publié: (2012)

Application of WeChat in University Libraries in China
par: Xi, Qingkui, et autres
Publié: (2017)

Evolution of Research Support Services at an Academic Library: Specialist Knowledge Linked by Core Infrastructure
par: Brown, Sarah, et autres
Publié: (2018)

Elevating Engagement and Community in Online Courses
par: Cuthbertson, William, et autres
Publié: (2014)

Rethinking Virtual Reference
par: Tenopir, Carol
Publié: (2004)

AskNow Instant Messaging: Innovation in Virtual Reference
par: Davis, Kate
Publié: (2007)

Is the Medium the Message? Examining Transactions Conducted via Text in Comparison with Traditional Virtual Reference Methods
par: Mawhinney, Tara, et autres
Publié: (2019)

E-Mail Reference: Who, When, Where, and What Is Asked.
par: Lederer, Naomi
Publié: (2001)

Information and Referral Services in Public Libraries: A Survey.
par: O'Brien, Sarah Faith
Publié: (1983)

Why Some Students Continue to Value Individual, Face-to- Face Research Consultations in a Technology-Rich World
par: Magi, Trina J., et autres
Publié: (2013)

Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services
par: Mungin, Michael
Publié: (2017)

A Survey of Technology Used to Conduct Virtual Research Consultations in Academic Libraries
par: Maddox, Jennifer, et autres
Publié: (2019)

Visualizing Synchronous Virtual Reference Service in Chandigarh Region Innovation and Knowledge Cluster (CRIKC) Institutions in India: Librarians' Perception
par: Sinhababu, A., et autres
Publié: (2023)

A Usability Evaluation of Academic Virtual Reference Services
par: Chow, Anthony S., et autres
Publié: (2014)

E-mail Reference in Ohio Public Libraries.
par: Lay, Teresa M.
Publié: (1999)

The Role of Virtual Reference in Library Web Site Design: A Qualitative Source for Usage Data
par: Powers, Amanda Clay, et autres
Publié: (2011)

Community Access Bulletin Boards: Cincinnati Librarians Become Involved.
par: Abate, Anne K., et autres
Publié: (1992)

Online Databases: Virtual Reference Services in a Real World.
par: Tenopir, Carol
Publié: (2001)

Academic Libraries and High-Impact Practices for Student Retention: Library Deans' Perspectives
par: Murray, Adam
Publié: (2015)

The National Rural Library Reference Survey.
par: Head, John W.
Publié: (1984)

Choosing the Right Free IM Providers and Clients for Your Library
par: Izenstark, Amanda K.
Publié: (2009)

User Satisfaction with Referrals at a Collaborative Virtual Reference Service
par: Kwon, Nahyun
Publié: (2006)

Large Libraries and Information Desks
par: Harrelson, Larry E.
Publié: (1974)

The Meaning of Reference Service--From the Field.
par: Vavrek, Bernard
Publié: (1983)

Ask a Librarian: Florida's Virtual Reference Service
par: Sachs, Diana
Publié: (2004)

Digital Reference: Reference Librarians' Experiences and Attitudes.
par: Janes, Joseph
Publié: (2002)

Mission IM-Possible: Starting an Instant Message Reference Service Using Trillian
par: Ciocco, Ronalee, et autres
Publié: (2007)

Serving the Need: Engaging in Virtual Video Reference with Students
par: Cole, Carmen, et autres
Publié: (2020)

A Cross-Institutional Study of eBook Demand-Driven Acquisition (DDA) Use and Efficacy of Eight Large Academic Libraries
par: Downey, Kay, et autres
Publié: (2020)

Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service
par: Maximiek, Sarah, et autres
Publié: (2010)

Rethinking the "Restricted" Shelf
par: Doyle, Miranda
Publié: (2015)

Information and Referral Services--Attitudes and Barriers: A Survey of North Carolina Public Libraries.
par: Baker, Sharon L., et autres
Publié: (1988)

Information and Referral Services in Public Libraries: A Survey.
par: Mashuda, Nancy A.
Publié: (1980)