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| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2008
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ851564 |
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| _version_ | 1867180948520435712 |
|---|---|
| author | Liu, Rosa Allmang, Nancy |
| author_facet | Liu, Rosa Allmang, Nancy Liu, Rosa Allmang, Nancy |
| collection | Education Resources Information Center |
| contents | Assessing Customer Satisfaction at the NIST Research Library: Essential Tool for Future Planning Liu, Rosa Allmang, Nancy Research Libraries Data Analysis Surveys Evaluation Library Services Questionnaires This article describes a campus-wide customer satisfaction survey undertaken by the National Institute of Standards and Technology (NIST) Research Library in 2007. The methodology, survey instrument, data analysis, results, and actions taken in response to the survey are described. The outcome and recommendations will guide the library both strategically and operationally in designing a program that reflects what customers want--in content, delivery, and services. The article also discusses lessons learned that other libraries may find helpful when planning a similar survey. (Contains 2 charts and 1 note.) |
| format | Recurso educativo Open Access |
| id | eric_EJ851564 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2008 |
| record_format | eric |
| spellingShingle | Assessing Customer Satisfaction at the NIST Research Library: Essential Tool for Future Planning Liu, Rosa Allmang, Nancy Research Libraries Data Analysis Surveys Evaluation Library Services Questionnaires Assessing Customer Satisfaction at the NIST Research Library: Essential Tool for Future Planning Liu, Rosa Allmang, Nancy Research Libraries Data Analysis Surveys Evaluation Library Services Questionnaires This article describes a campus-wide customer satisfaction survey undertaken by the National Institute of Standards and Technology (NIST) Research Library in 2007. The methodology, survey instrument, data analysis, results, and actions taken in response to the survey are described. The outcome and recommendations will guide the library both strategically and operationally in designing a program that reflects what customers want--in content, delivery, and services. The article also discusses lessons learned that other libraries may find helpful when planning a similar survey. (Contains 2 charts and 1 note.) |
| title | Assessing Customer Satisfaction at the NIST Research Library: Essential Tool for Future Planning |
| topic | Research Libraries Data Analysis Surveys Evaluation Library Services Questionnaires |
| url | https://eric.ed.gov/?id=EJ851564 |