Gespeichert in:
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2009
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ860833 |
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Inhaltsangabe:
- The Perfect Place to Work? Australian Academic Libraries and Unacceptable Behaviour Moorcroft, Heather Academic Libraries Behavior Problems Library Personnel Surveys Foreign Countries Users (Information) Violence Antisocial Behavior Occupational Safety and Health Library Administration Risk Management Despite the stereotype of libraries as peaceful retreats, unacceptable behaviour is a reality that desk staff have to deal with. This paper outlines the results of two surveys conducted at Charles Darwin University Library to investigate the extent to which this is a problem in Australian academic libraries. The first survey went to CAUL (Council of Australian University Librarians) and the results made available via the CAUL website. As this survey was completed only by management, a second survey was conducted with front desk staff and via the Lending and Document Delivery Group of the Queensland University Libraries Office of Cooperation (QULOC). (Contains 36 notes.)