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| Auteurs principaux: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2010
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ875240 |
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Table des matières:
- A Process Approach to Defining Services for Undergraduates Prescott, Melissa Kalpin Veldof, Jerilyn R. Library Services Undergraduate Students Academic Libraries Systems Approach Program Development Needs Assessment User Needs (Information) Interviews College Faculty Library Personnel Evaluation Criteria Feedback (Response) Student Surveys Financial Support Data Analysis Brainstorming Today's undergraduates approach research with needs and expectations that challenge traditional library services. The foundation for leading an effective response is the ability to assess undergraduate needs and translate these needs into tangible strategic initiatives that contribute to student academic success. This paper describes the systematic process used at the University of Minnesota Libraries that resulted in large-scale undergraduate initiatives. The multiple step process included assessing, analyzing, scoping themes and problems, brainstorming, establishing evaluation criteria, gathering feedback, ranking and prioritizing key initiatives, and obtaining funding. Issues that arose during this process are also discussed. (Contains 7 tables, 1 chart and 18 notes.)