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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ877342 |
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Table of Contents:
- One-Stop Shopping: Merging Service Points in a University Library Crane, Janet Pavy, Jeanne A. Academic Libraries Library Personnel Working Hours Library Administration Library Services Synthesis On the Job Training Staff Development Teamwork Job Development Job Satisfaction Cooperation Efficiency Organizational Change Adoption (Ideas) Adjustment (to Environment) Evaluation As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and reference desks at the University of New Orleans Library. The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merge at their library.