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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ878707 |
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Table of Contents:
- When the Going Gets Tough, the Staff Needs More Training Reed, Lori Library Personnel Public Libraries Educational Opportunities Library Services Staff Development Training Methods Change Strategies Organizational Change Over the past few years, access to quality and meaningful training opportunities has become more challenging. Library training coordinators across the United States express the same frustration of trying to fill classes with staff members from library branches that often cannot spare a team member for training. In this article, the author, who is the learning and development coordinator for the Charlotte Mecklenburg (North Carolina) Library, shares how she introduced self-paced learning to staff at the Charlotte Mecklenburg Library which enables them to offer a wider variety of courses that can be accessed and completed by employees at a time that is convenient for them without having to drive to another location to attend training. In a time when library staff across the country is being asked to do more with less, training is more important than ever. She believes that continuous training and learning opportunities for staff will help libraries provide exceptional customer service to their patrons. (Contains 2 figures and 2 tables.)