Platt, J., & Benson, P. (2010). Improving the Virtual Reference Experience: How Closely Do Academic Libraries Adhere to RUSA Guidelines?
Chicago Style (17th ed.) CitationPlatt, Jessica, and Pete Benson. Improving the Virtual Reference Experience: How Closely Do Academic Libraries Adhere to RUSA Guidelines? 2010.
MLA (9th ed.) CitationPlatt, Jessica, and Pete Benson. Improving the Virtual Reference Experience: How Closely Do Academic Libraries Adhere to RUSA Guidelines? 2010.
Warning: These citations may not always be 100% accurate.