Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2010
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ881121 |
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Tabla de Contenidos:
- Information Commons Help Desk Transactions Study Wong, Gabrielle K. W. Library Services Technical Support Use Studies Classification Competence Foreign Countries With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons. (Contains 5 tables.)