Gespeichert in:
| 1. Verfasser: | |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2006
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ885388 |
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Inhaltsangabe:
- The University of Texas at Arlington's Virtual Reference Service: An Evaluation by the Reference Staff Casebier, Katherine D. Reference Services Electronic Libraries Computer Mediated Communication Program Evaluation Library Personnel Librarians Librarian Attitudes Academic Libraries The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became "Ask a Librarian." Slightly over one year later, the library joined the University of Texas System's "Ask a Librarian" service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study. (Contains 2 tables.)