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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2006
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ885392 |
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| _version_ | 1867181433608470529 |
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| author | Bivens-Tatum, Wayne |
| author_facet | Bivens-Tatum, Wayne Bivens-Tatum, Wayne |
| collection | Education Resources Information Center |
| contents | Reference Assessment Bivens-Tatum, Wayne Library Services Reference Services Evaluation Methods Annotated Bibliographies Case Studies Librarians Behavior Online Systems Internet Guides Intellectual Disciplines Academic Libraries This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service" (Julie Arnold and Neal Kaske); (2) "Guidelines for Behavioral Performance of Reference and Information Service Providers"; (3) "The Viability of Live Online Reference: An Assessment" (Lisa R. Horowitz, Patricia A. Flanagan, and Deborah L. Helman); (4) "The Design and Interpretation of Unobtrusive Evaluations" (Andrew Hubbertz); (5) "Internet Subject Guides in Academic Libraries: An Analysis of Contents, Practices, and Opinions" (Rebecca Jackson and Lorraine J. Pellack); (6) "The Case for Non-Intrusive Research: A Virtual Reference Librarian's Perspective" (Bruce Jensen); and (7) "Evaluation of Customer Service Behaviour at the Reference Desk in an Academic Library" (Susan Moysa). |
| format | Recurso educativo Open Access |
| id | eric_EJ885392 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2006 |
| record_format | eric |
| spellingShingle | Reference Assessment Bivens-Tatum, Wayne Library Services Reference Services Evaluation Methods Annotated Bibliographies Case Studies Librarians Behavior Online Systems Internet Guides Intellectual Disciplines Academic Libraries Reference Assessment Bivens-Tatum, Wayne Library Services Reference Services Evaluation Methods Annotated Bibliographies Case Studies Librarians Behavior Online Systems Internet Guides Intellectual Disciplines Academic Libraries This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service" (Julie Arnold and Neal Kaske); (2) "Guidelines for Behavioral Performance of Reference and Information Service Providers"; (3) "The Viability of Live Online Reference: An Assessment" (Lisa R. Horowitz, Patricia A. Flanagan, and Deborah L. Helman); (4) "The Design and Interpretation of Unobtrusive Evaluations" (Andrew Hubbertz); (5) "Internet Subject Guides in Academic Libraries: An Analysis of Contents, Practices, and Opinions" (Rebecca Jackson and Lorraine J. Pellack); (6) "The Case for Non-Intrusive Research: A Virtual Reference Librarian's Perspective" (Bruce Jensen); and (7) "Evaluation of Customer Service Behaviour at the Reference Desk in an Academic Library" (Susan Moysa). |
| title | Reference Assessment |
| topic | Library Services Reference Services Evaluation Methods Annotated Bibliographies Case Studies Librarians Behavior Online Systems Internet Guides Intellectual Disciplines Academic Libraries |
| url | https://eric.ed.gov/?id=EJ885392 |