Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2006
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ885392 |
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- Reference Assessment Bivens-Tatum, Wayne Library Services Reference Services Evaluation Methods Annotated Bibliographies Case Studies Librarians Behavior Online Systems Internet Guides Intellectual Disciplines Academic Libraries This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service" (Julie Arnold and Neal Kaske); (2) "Guidelines for Behavioral Performance of Reference and Information Service Providers"; (3) "The Viability of Live Online Reference: An Assessment" (Lisa R. Horowitz, Patricia A. Flanagan, and Deborah L. Helman); (4) "The Design and Interpretation of Unobtrusive Evaluations" (Andrew Hubbertz); (5) "Internet Subject Guides in Academic Libraries: An Analysis of Contents, Practices, and Opinions" (Rebecca Jackson and Lorraine J. Pellack); (6) "The Case for Non-Intrusive Research: A Virtual Reference Librarian's Perspective" (Bruce Jensen); and (7) "Evaluation of Customer Service Behaviour at the Reference Desk in an Academic Library" (Susan Moysa).