Cover Image

Comparing Virtual Reference Exit Survey Results and Transcript Analysis: A Model for Service Evaluation

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Authors:	Smyth, Joanne B., MacKenzie, James C.
Format:	Recurso educativo Open Access
Language:	en
Published:	2006
Subjects:	Foreign Countries Reference Services Electronic Libraries Computer Mediated Communication User Satisfaction (Information) Surveys Transcripts (Written Records) Data Analysis Academic Libraries Library Services Library Personnel Models Program Evaluation
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

User Satisfaction with Referrals at a Collaborative Virtual Reference Service
by: Kwon, Nahyun
Published: (2006)

Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services
by: Tobias, Christine, et al.
Published: (2015)

When Access for the "Gimme" World Proves Dismissive of Finesse
by: Verdesca, Anthony F., Jr.
Published: (2011)

The Role of Virtual Reference in Library Web Site Design: A Qualitative Source for Usage Data
by: Powers, Amanda Clay, et al.
Published: (2011)

Using Machine Learning to Predict Chat Difficulty
by: Walker, Jeremy, et al.
Published: (2021)

Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service
by: Maximiek, Sarah, et al.
Published: (2010)

Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services
by: Mungin, Michael
Published: (2017)

Link to the Library of Congress: Transcribing Sheet Music of the Musical Theater
by: Miller, Cait
Published: (2023)

Invoking the User from Data to Design
by: Tempelman-Kluit, Nadaleen, et al.
Published: (2014)

Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001)

Teaching and User Satisfaction in an Academic Chat Reference Consortium
by: Barrett, Kathryn, et al.
Published: (2020)

Student-Staffed Virtual Reference Services: How to Meet the Training Challenge
by: Barrett, Kathryn, et al.
Published: (2018)

From the Leaders of Our Nation: Prime Ministers' Records at the National Archives
by: Shapley, Maggie
Published: (2005)

The Role of Synchronous Virtual Reference in Teaching and Learning: A Grounded Theory Analysis of Instant Messaging Transcripts
by: Passonneau, Sarah, et al.
Published: (2011)

Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
by: Carney, Stephen, et al.
Published: (2007)

Research Library Issues: A Quarterly Report from ARL, CNI, and SPARC. RLI 277
by: Baughman, M. Sue, Ed.
Published: (2011)

Expansive Learning in a Library: Actions, Cycles and Deviations from Instructional Intentions
by: Engestrom, Yrjo, et al.
Published: (2013)

Resource Delivery and Teaching in Live Chat Reference: Comparing Two Libraries
by: Dempsey, Paula R.
Published: (2017)

Ensuring Quality Reference Desk Service: The Introduction of a Peer Process.
by: Kleiner, Jane P.
Published: (1991)

"We Don't Do Public Libraries Like We Used to": Attitudes to Public Library Buildings in the UK at the Start of the 21st Century
by: Black, Alistair
Published: (2011)

Measuring Service Quality: From Theory into Practice.
by: Calvert, Philip J.
Published: (1997)

College of the Canyons Library Services Student Evaluation Survey, Spring 2001. Report.
by: Dixon, P. Scott, et al.
Published: (2001)

Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
by: Twum, Kojo Kakra, et al.
Published: (2022)

From Rationale to Results: Implementing Performance Indicators in a Public Library.
by: Alston, Ruth
Published: (1995)

The Entrepreneurial Public Library: The Policy and Practice of Fee-Based Services.
by: Butterworth, Margaret
Published: (2000)

Which Way Do You Want To Serve Your Customers?
by: Gupta, Dinesh K., et al.
Published: (2002)

User Preferences in Reference Services: Virtual Reference and Academic Libraries
by: Cummings, Joel, et al.
Published: (2007)

Why You Should Read the Papers: Improving Reference Service in Public Libraries.
by: Dilevko, Juris, et al.
Published: (2000)

Scholars' Satisfaction with Digital Library Collection and Gaps in the Provision of Effective Information Resources and Services: A Pakistani Perspective
by: Khan, Amjid, et al.
Published: (2014)

The University of Texas at Arlington's Virtual Reference Service: An Evaluation by the Reference Staff
by: Casebier, Katherine D.
Published: (2006)

Users' Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria
by: Tiemo, Pereware Aghwotu, et al.
Published: (2016)

Google Scholar Users and User Behaviors: An Exploratory Study
by: Herrera, Gail
Published: (2011)

Research Support through the Lens of University Library Spaces in the Indian Context
by: Fathima Azra Fazal, et al.
Published: (2025)

Reading Minds: Adding Value to Services at the State Library of New South Wales.
by: Burgess, Kerrie, et al.
Published: (2000)

Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services
by: Battley, Belinda, et al.
Published: (2012)

An Evaluation of Reference Desk Service in the Brigham Young University Library.
by: Hall, Blaine H., et al.
Published: (1987)

E-Commerce for Library Promotion and Sustainability: How Library Technicians Can Market Themselves and Their Library's Services Online
by: von Retzlaff, Lothar
Published: (2006)

Public Library Services in Nigeria: Clientele Evaluation of Offa Township Library.
by: Opaleke, J. S.
Published: (1997)

The Bottom Line: Performance Measurement in a Corporate Library.
by: McAllister, Moyra
Published: (2000)

Paraprofessionals at the Reference Desk.
by: Murfin, Marjorie E., et al.
Published: (1988)