:: Library Catalog

Copertina

Salvato in:

Dettagli Bibliografici
Autori principali:	Smyth, Joanne B., MacKenzie, James C.
Natura:	Recurso educativo Open Access
Lingua:	en
Pubblicazione:	2006
Soggetti:	Foreign Countries Reference Services Electronic Libraries Computer Mediated Communication User Satisfaction (Information) Surveys Transcripts (Written Records) Data Analysis Academic Libraries Library Services Library Personnel Models Program Evaluation
Accesso online:	https://eric.ed.gov/?id=EJ885399
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Listen to What You Cannot Hear, Observe What You Cannot See: An Introduction to Evidence-Based Methods for Evaluating and Enhancing the User Experience in Distance Library Services
di: Tobias, Christine, et al.
Pubblicazione: (2015)

User Satisfaction with Referrals at a Collaborative Virtual Reference Service
di: Kwon, Nahyun
Pubblicazione: (2006)

The Role of Virtual Reference in Library Web Site Design: A Qualitative Source for Usage Data
di: Powers, Amanda Clay, et al.
Pubblicazione: (2011)

When Access for the "Gimme" World Proves Dismissive of Finesse
di: Verdesca, Anthony F., Jr.
Pubblicazione: (2011)

Using Machine Learning to Predict Chat Difficulty
di: Walker, Jeremy, et al.
Pubblicazione: (2021)

Coding into the Great Unknown: Analyzing Instant Messaging Session Transcripts to Identify User Behaviors and Measure Quality of Service
di: Maximiek, Sarah, et al.
Pubblicazione: (2010)

Stats Don't Tell the Whole Story: Using Qualitative Data Analysis of Chat Reference Transcripts to Assess and Improve Services
di: Mungin, Michael
Pubblicazione: (2017)

Invoking the User from Data to Design
di: Tempelman-Kluit, Nadaleen, et al.
Pubblicazione: (2014)

Link to the Library of Congress: Transcribing Sheet Music of the Musical Theater
di: Miller, Cait
Pubblicazione: (2023)

From the Leaders of Our Nation: Prime Ministers' Records at the National Archives
di: Shapley, Maggie
Pubblicazione: (2005)

The Role of Synchronous Virtual Reference in Teaching and Learning: A Grounded Theory Analysis of Instant Messaging Transcripts
di: Passonneau, Sarah, et al.
Pubblicazione: (2011)

Expansive Learning in a Library: Actions, Cycles and Deviations from Instructional Intentions
di: Engestrom, Yrjo, et al.
Pubblicazione: (2013)

Student-Staffed Virtual Reference Services: How to Meet the Training Challenge
di: Barrett, Kathryn, et al.
Pubblicazione: (2018)

Resource Delivery and Teaching in Live Chat Reference: Comparing Two Libraries
di: Dempsey, Paula R.
Pubblicazione: (2017)

Teaching and User Satisfaction in an Academic Chat Reference Consortium
di: Barrett, Kathryn, et al.
Pubblicazione: (2020)

Research Library Issues: A Quarterly Report from ARL, CNI, and SPARC. RLI 277
di: Baughman, M. Sue, Ed.
Pubblicazione: (2011)

Managing Service Quality with the Balanced Scorecard.
di: Poll, Roswitha
Pubblicazione: (2001)

"We Don't Do Public Libraries Like We Used to": Attitudes to Public Library Buildings in the UK at the Start of the 21st Century
di: Black, Alistair
Pubblicazione: (2011)

Library Services for Users of Personal Digital Assistants: A Needs Assessment and Program Evaluation
di: Carney, Stephen, et al.
Pubblicazione: (2007)

Ensuring Quality Reference Desk Service: The Introduction of a Peer Process.
di: Kleiner, Jane P.
Pubblicazione: (1991)

Google Scholar Users and User Behaviors: An Exploratory Study
di: Herrera, Gail
Pubblicazione: (2011)

Measuring Service Quality: From Theory into Practice.
di: Calvert, Philip J.
Pubblicazione: (1997)

Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
di: Twum, Kojo Kakra, et al.
Pubblicazione: (2022)

College of the Canyons Library Services Student Evaluation Survey, Spring 2001. Report.
di: Dixon, P. Scott, et al.
Pubblicazione: (2001)

From Rationale to Results: Implementing Performance Indicators in a Public Library.
di: Alston, Ruth
Pubblicazione: (1995)

User Preferences in Reference Services: Virtual Reference and Academic Libraries
di: Cummings, Joel, et al.
Pubblicazione: (2007)

Which Way Do You Want To Serve Your Customers?
di: Gupta, Dinesh K., et al.
Pubblicazione: (2002)

The Entrepreneurial Public Library: The Policy and Practice of Fee-Based Services.
di: Butterworth, Margaret
Pubblicazione: (2000)

The Alfred Deakin Prime Ministerial Library
di: McKnight, Sue
Pubblicazione: (2005)

Finding and Addressing the Gaps: Two Evaluations of Archival Reference Services
di: Battley, Belinda, et al.
Pubblicazione: (2012)

Why You Should Read the Papers: Improving Reference Service in Public Libraries.
di: Dilevko, Juris, et al.
Pubblicazione: (2000)

Reading Minds: Adding Value to Services at the State Library of New South Wales.
di: Burgess, Kerrie, et al.
Pubblicazione: (2000)

The Bottom Line: Performance Measurement in a Corporate Library.
di: McAllister, Moyra
Pubblicazione: (2000)

Comparative Measurement of Book Availability in Academic Libraries.
di: Rehman, Sajjad Ur, et al.
Pubblicazione: (1993)

Ontic Occlusion and Exposure in Sociotechnical Systems
di: Knobel, Cory Philip
Pubblicazione: (2010)

An Evaluation of Reference Desk Service in the Brigham Young University Library.
di: Hall, Blaine H., et al.
Pubblicazione: (1987)

Scholars' Satisfaction with Digital Library Collection and Gaps in the Provision of Effective Information Resources and Services: A Pakistani Perspective
di: Khan, Amjid, et al.
Pubblicazione: (2014)

E-Commerce for Library Promotion and Sustainability: How Library Technicians Can Market Themselves and Their Library's Services Online
di: von Retzlaff, Lothar
Pubblicazione: (2006)

Research Support through the Lens of University Library Spaces in the Indian Context
di: Fathima Azra Fazal, et al.
Pubblicazione: (2025)

Users' Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria
di: Tiemo, Pereware Aghwotu, et al.
Pubblicazione: (2016)