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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ891577 |
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Table of Contents:
- Less Words, More Action: Using On-the-Fly Videos and Screenshots in Your Library's IM/Chat and Email Reference Transactions Sekyere, Kwabena Reference Services Library Services Library Automation Library Development Computer Mediated Communication Computer Software Reviews Electronic Mail Technological Literacy Technology Uses in Education Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to use it in a virtual reference transaction. The appendix contains transcript examples of comments made by patrons about the service.