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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2010
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ907462 |
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| _version_ | 1867180729830473728 |
|---|---|
| author | Thomas, Lisa Carlucci |
| author_facet | Thomas, Lisa Carlucci Thomas, Lisa Carlucci |
| collection | Education Resources Information Center |
| contents | Service Standards for the Mobile/Social Library Thomas, Lisa Carlucci Library Services Library Administration Library Automation Library Development Information Technology Social Networks Information Networks Change Strategies Standard Setting Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and recommend how these technologies might fit into the library's suite of services. Administrators should determine and define the policies and standards by which these technologies maybe actively employed. Only by participating in the mobile/social culture can they learn how to develop adequate services for the mobile/social members of their libraries. Establishing standards to support such endeavors requires librarians to think strategically about how, when, and where to apply resources for technological innovations. Moreover, a well-documented policy ensures a collective understanding of institutional goals and sets criteria for evaluation, improvement, and future innovations. |
| format | Recurso educativo Open Access |
| id | eric_EJ907462 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2010 |
| record_format | eric |
| spellingShingle | Service Standards for the Mobile/Social Library Thomas, Lisa Carlucci Library Services Library Administration Library Automation Library Development Information Technology Social Networks Information Networks Change Strategies Standard Setting Service Standards for the Mobile/Social Library Thomas, Lisa Carlucci Library Services Library Administration Library Automation Library Development Information Technology Social Networks Information Networks Change Strategies Standard Setting Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and recommend how these technologies might fit into the library's suite of services. Administrators should determine and define the policies and standards by which these technologies maybe actively employed. Only by participating in the mobile/social culture can they learn how to develop adequate services for the mobile/social members of their libraries. Establishing standards to support such endeavors requires librarians to think strategically about how, when, and where to apply resources for technological innovations. Moreover, a well-documented policy ensures a collective understanding of institutional goals and sets criteria for evaluation, improvement, and future innovations. |
| title | Service Standards for the Mobile/Social Library |
| topic | Library Services Library Administration Library Automation Library Development Information Technology Social Networks Information Networks Change Strategies Standard Setting |
| url | https://eric.ed.gov/?id=EJ907462 |