Guardado en:
| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
2006
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ908465 |
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- The Evolution of the Georgia Tech Library Circulation Department Glover, Karen Library Services Information Sources Change Agents Efficiency Departments Administrative Change Leadership Effectiveness Public Relations Library Policy Attitude Change Holistic Approach Organizational Communication The author reviews the evolution of the Circulation Department at the Georgia Institute of Technology (Georgia Tech) Library and Information Center from 2001 to the present. It is shown how a traditional circulation department with poor customer relations transformed itself by adopting innovative policies and services leading to improved customer relations.