APA (7th ed.) Citation

Mu, X., Dimitroff, A., Jordan, J., & Burclaff, N. (2011). A Survey and Empirical Study of Virtual Reference Service in Academic Libraries.

Chicago Style (17th ed.) Citation

Mu, Xiangming, Alexandra Dimitroff, Jeanette Jordan, and Natalie Burclaff. A Survey and Empirical Study of Virtual Reference Service in Academic Libraries. 2011.

MLA (9th ed.) Citation

Mu, Xiangming, et al. A Survey and Empirical Study of Virtual Reference Service in Academic Libraries. 2011.