A Survey and Empirical Study of Virtual Reference Service in Academic Libraries
Fuente:
ERIC Institute of Education Sciences
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| Auteurs principaux: | , , , |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
2011
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| _version_ | 1867181518712995840 |
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| author | Mu, Xiangming Dimitroff, Alexandra Jordan, Jeanette Burclaff, Natalie |
| author_facet | Mu, Xiangming Dimitroff, Alexandra Jordan, Jeanette Burclaff, Natalie Mu, Xiangming Dimitroff, Alexandra Jordan, Jeanette Burclaff, Natalie |
| collection | Education Resources Information Center |
| contents | A Survey and Empirical Study of Virtual Reference Service in Academic Libraries Mu, Xiangming Dimitroff, Alexandra Jordan, Jeanette Burclaff, Natalie Academic Libraries Reference Services Web Sites Usability Program Effectiveness Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness. |
| format | Recurso educativo Open Access |
| id | eric_EJ919085 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2011 |
| record_format | eric |
| spellingShingle | A Survey and Empirical Study of Virtual Reference Service in Academic Libraries Mu, Xiangming Dimitroff, Alexandra Jordan, Jeanette Burclaff, Natalie Academic Libraries Reference Services Web Sites Usability Program Effectiveness A Survey and Empirical Study of Virtual Reference Service in Academic Libraries Mu, Xiangming Dimitroff, Alexandra Jordan, Jeanette Burclaff, Natalie Academic Libraries Reference Services Web Sites Usability Program Effectiveness Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness. |
| title | A Survey and Empirical Study of Virtual Reference Service in Academic Libraries |
| topic | Academic Libraries Reference Services Web Sites Usability Program Effectiveness |
| url | https://eric.ed.gov/?id=EJ919085 |