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| Main Authors: | , , , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ919085 |
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Table of Contents:
- A Survey and Empirical Study of Virtual Reference Service in Academic Libraries Mu, Xiangming Dimitroff, Alexandra Jordan, Jeanette Burclaff, Natalie Academic Libraries Reference Services Web Sites Usability Program Effectiveness Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.