An Investigation into Customer Service Policies and Practices within the Scottish College Library Sector: A Comparison between the Customer Service Exemplars from the Retail Sector with Current Scottish College Library Practice

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Paterson, Neil
Format:	Recurso educativo Open Access
Language:	en
Published:	2011
Subjects:	Grounded Theory College Libraries Educational Practices Library Policy Library Research Library Services User Needs (Information) User Satisfaction (Information) Foreign Countries Interviews Librarian Attitudes Best Practices Investigations
Online Access:	Acceder al recurso
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Internet

https://eric.ed.gov/?id=EJ919794