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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ923175 |
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| _version_ | 1867180811402346496 |
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| author | Min, Shao Yi, Yang |
| author_facet | Min, Shao Yi, Yang Min, Shao Yi, Yang |
| collection | Education Resources Information Center |
| contents | E-Resources, Services and User Surveys in Tsinghua University Library Min, Shao Yi, Yang Academic Libraries Library Services Use Studies Surveys Electronic Libraries Foreign Countries Purpose: The paper aims to provide an overview of the e-resources and services in Tsinghua University Library, Beijing, and describe five campus-wide user surveys. It states how these user surveys play an important role in service quality enhancement. Design/methodology/approach: Following a brief history of Tsinghua University Library, a summary of the collections and services developed in recent years is given. The library has made a great effort to learn about users' needs and to improve service delivery through a series of user surveys. The paper describes these surveys, including the conclusions and the improvement measures adopted. Findings: Feedback gathered from user surveys provides vital information for improving library services. Through these user surveys, the library received a large amount of data to be analysed and a lot of valuable information, it promoted communication with our users, and the librarian's service literacy has also improved. Practical implications: An overview of user surveys, including methodology, content, organisation, and implementation process, as well as data analysis, might offer reference and practical experience for other university libraries. Originality/value: User surveys play an important role in the library's service quality enhancement. The paper provides a useful overview and practical experience of the topic. (Contains 5 figures and 2 tables.) |
| format | Recurso educativo Open Access |
| id | eric_EJ923175 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2010 |
| record_format | eric |
| spellingShingle | E-Resources, Services and User Surveys in Tsinghua University Library Min, Shao Yi, Yang Academic Libraries Library Services Use Studies Surveys Electronic Libraries Foreign Countries E-Resources, Services and User Surveys in Tsinghua University Library Min, Shao Yi, Yang Academic Libraries Library Services Use Studies Surveys Electronic Libraries Foreign Countries Purpose: The paper aims to provide an overview of the e-resources and services in Tsinghua University Library, Beijing, and describe five campus-wide user surveys. It states how these user surveys play an important role in service quality enhancement. Design/methodology/approach: Following a brief history of Tsinghua University Library, a summary of the collections and services developed in recent years is given. The library has made a great effort to learn about users' needs and to improve service delivery through a series of user surveys. The paper describes these surveys, including the conclusions and the improvement measures adopted. Findings: Feedback gathered from user surveys provides vital information for improving library services. Through these user surveys, the library received a large amount of data to be analysed and a lot of valuable information, it promoted communication with our users, and the librarian's service literacy has also improved. Practical implications: An overview of user surveys, including methodology, content, organisation, and implementation process, as well as data analysis, might offer reference and practical experience for other university libraries. Originality/value: User surveys play an important role in the library's service quality enhancement. The paper provides a useful overview and practical experience of the topic. (Contains 5 figures and 2 tables.) |
| title | E-Resources, Services and User Surveys in Tsinghua University Library |
| topic | Academic Libraries Library Services Use Studies Surveys Electronic Libraries Foreign Countries |
| url | https://eric.ed.gov/?id=EJ923175 |