Chen, Y., & Chou, T. (2011). Applying GRA and QFD to Improve Library Service Quality.
Citazione stile Chigago Style (17a edizione)Chen, Yen-Ting, e Tsung-Yu Chou. Applying GRA and QFD to Improve Library Service Quality. 2011.
Citatione MLA (9a ed.)Chen, Yen-Ting, e Tsung-Yu Chou. Applying GRA and QFD to Improve Library Service Quality. 2011.
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