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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ925374 |
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| _version_ | 1867181674377248768 |
|---|---|
| author | Sekyere, Kwabena |
| author_facet | Sekyere, Kwabena Sekyere, Kwabena |
| collection | Education Resources Information Center |
| contents | Virtual Reference Service in Academic Libraries in West Africa Sekyere, Kwabena Academic Libraries Foreign Countries Reference Services Technology Uses in Education Electronic Libraries Higher Education Synchronous Communication Libraries Surveys Users (Information) Librarians Internet As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they offer. This research investigated virtual reference services offered by 79 academic libraries in ten West African countries. It was found that less than 40% provide any virtual reference service including phone, fax or email, and almost none take advantage of more advanced technologies such as chat or text messaging. (Contains 2 tables.) |
| format | Recurso educativo Open Access |
| id | eric_EJ925374 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2011 |
| record_format | eric |
| spellingShingle | Virtual Reference Service in Academic Libraries in West Africa Sekyere, Kwabena Academic Libraries Foreign Countries Reference Services Technology Uses in Education Electronic Libraries Higher Education Synchronous Communication Libraries Surveys Users (Information) Librarians Internet Virtual Reference Service in Academic Libraries in West Africa Sekyere, Kwabena Academic Libraries Foreign Countries Reference Services Technology Uses in Education Electronic Libraries Higher Education Synchronous Communication Libraries Surveys Users (Information) Librarians Internet As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they offer. This research investigated virtual reference services offered by 79 academic libraries in ten West African countries. It was found that less than 40% provide any virtual reference service including phone, fax or email, and almost none take advantage of more advanced technologies such as chat or text messaging. (Contains 2 tables.) |
| title | Virtual Reference Service in Academic Libraries in West Africa |
| topic | Academic Libraries Foreign Countries Reference Services Technology Uses in Education Electronic Libraries Higher Education Synchronous Communication Libraries Surveys Users (Information) Librarians Internet |
| url | https://eric.ed.gov/?id=EJ925374 |