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| Format: | Recurso educativo Open Access |
|---|---|
| Language: | en |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ925985 |
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Table of Contents:
- A Rosy Future for Self-Service, Say Vendors Economic Climate Library Services Vendors Librarians Users (Information) Libraries The self-service industry is thriving in the economic downturn. It is meeting increased acceptance by librarians and the public alike, and a new wave of innovations is close behind, according to an informal survey of some leading vendors. Whether the technology creates new points of service outside of the library--like a kiosk--or enhances what patrons can do within a traditional branch--like self-check or payments--vendors agree that their services help advance the library mission and aren't just a means to downsize staff. Integrated Technology Group president and CEO Shai Robkin sees self-service as transforming many libraries. "Lots of branches are seeing over 20 percent of their circulation coming through holds, all generated and checked out by the patron."