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Main Authors:	Powers, Amanda Clay, Shedd, Julie, Hill, Clay
Format:	Recurso educativo Open Access
Language:	en
Published:	2011
Subjects:	Grounded Theory Web Sites Research Libraries Word Frequency Internet Reference Services Users (Information) Usability Synchronous Communication Evaluation Academic Libraries Higher Education Library Services Librarians Electronic Libraries Computer Mediated Communication Transcripts (Written Records)
Online Access:	https://eric.ed.gov/?id=EJ928058
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