Hasty, D. F. (2004). Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management.
Chicago-Zitierstil (17. Ausg.)Hasty, Douglas F. Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management. 2004.
MLA-Zitierstil (9. Ausg.)Hasty, Douglas F. Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management. 2004.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.