APA (7th ed.) Citation

Hasty, D. F. (2004). Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management.

Chicago Style (17th ed.) Citation

Hasty, Douglas F. Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management. 2004.

MLA (9th ed.) Citation

Hasty, Douglas F. Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management. 2004.

Warning: These citations may not always be 100% accurate.