Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management
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ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2004
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| Subjects: | |
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| _version_ | 1867181332045496320 |
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| author | Hasty, Douglas F. |
| author_facet | Hasty, Douglas F. Hasty, Douglas F. |
| collection | Education Resources Information Center |
| contents | Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management Hasty, Douglas F. Library Services User Needs (Information) Library Administration Management Systems Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for librarians as we compete with customers, our patrons, to offer new services at an ever-increasing rate. Libraries need to improve customer services in order to remain a vital part of their community. |
| format | Recurso educativo Open Access |
| id | eric_EJ940817 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2004 |
| record_format | eric |
| spellingShingle | Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management Hasty, Douglas F. Library Services User Needs (Information) Library Administration Management Systems Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management Hasty, Douglas F. Library Services User Needs (Information) Library Administration Management Systems Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for librarians as we compete with customers, our patrons, to offer new services at an ever-increasing rate. Libraries need to improve customer services in order to remain a vital part of their community. |
| title | Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management |
| topic | Library Services User Needs (Information) Library Administration Management Systems |
| url | https://eric.ed.gov/?id=EJ940817 |