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Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Hasty, Douglas F.
Format:	Recurso educativo Open Access
Language:	en
Published:	2004
Subjects:	Library Services User Needs (Information) Library Administration Management Systems
Online Access:	Acceder al recurso
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