Bayer, J., & Llewellyn, S. (2011). The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries.
Chicago-Zitierstil (17. Ausg.)Bayer, Jerrie, und Steven Llewellyn. The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries. 2011.
MLA-Zitierstil (9. Ausg.)Bayer, Jerrie, und Steven Llewellyn. The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries. 2011.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.