Bayer, J., & Llewellyn, S. (2011). The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries.
Chicago Style (17th ed.) CitationBayer, Jerrie, and Steven Llewellyn. The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries. 2011.
MLA (9th ed.) CitationBayer, Jerrie, and Steven Llewellyn. The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries. 2011.
Warning: These citations may not always be 100% accurate.