The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries
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ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2011
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| Subjects: | |
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| _version_ | 1867180914069471232 |
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| author | Bayer, Jerrie Llewellyn, Steven |
| author_facet | Bayer, Jerrie Llewellyn, Steven Bayer, Jerrie Llewellyn, Steven |
| collection | Education Resources Information Center |
| contents | The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries Bayer, Jerrie Llewellyn, Steven Siblings Libraries Library Services Users (Information) Academic Libraries Higher Education Workshops Library Instruction Feedback (Response) Web Sites Library Administration User Satisfaction (Information) Access to Information Evaluation Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our libraries to users and providing value to users who do come to the libraries. This article details the implementation of a customer service program at the University of Minnesota, Twin Cities Libraries and offers tips on implementing a similar program at other institutions. (Contains 1 figure.) |
| format | Recurso educativo Open Access |
| id | eric_EJ948194 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2011 |
| record_format | eric |
| spellingShingle | The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries Bayer, Jerrie Llewellyn, Steven Siblings Libraries Library Services Users (Information) Academic Libraries Higher Education Workshops Library Instruction Feedback (Response) Web Sites Library Administration User Satisfaction (Information) Access to Information Evaluation The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries Bayer, Jerrie Llewellyn, Steven Siblings Libraries Library Services Users (Information) Academic Libraries Higher Education Workshops Library Instruction Feedback (Response) Web Sites Library Administration User Satisfaction (Information) Access to Information Evaluation Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our libraries to users and providing value to users who do come to the libraries. This article details the implementation of a customer service program at the University of Minnesota, Twin Cities Libraries and offers tips on implementing a similar program at other institutions. (Contains 1 figure.) |
| title | The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries |
| topic | Siblings Libraries Library Services Users (Information) Academic Libraries Higher Education Workshops Library Instruction Feedback (Response) Web Sites Library Administration User Satisfaction (Information) Access to Information Evaluation |
| url | https://eric.ed.gov/?id=EJ948194 |