Salvato in:
| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
2011
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ948194 |
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Sommario:
- The Customer Comes First: Implementing a Customer Service Program at the University of Minnesota, Twin Cities Libraries Bayer, Jerrie Llewellyn, Steven Siblings Libraries Library Services Users (Information) Academic Libraries Higher Education Workshops Library Instruction Feedback (Response) Web Sites Library Administration User Satisfaction (Information) Access to Information Evaluation Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our libraries to users and providing value to users who do come to the libraries. This article details the implementation of a customer service program at the University of Minnesota, Twin Cities Libraries and offers tips on implementing a similar program at other institutions. (Contains 1 figure.)