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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ949391 |
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| _version_ | 1867181049104039937 |
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| author | Tiffen, Belinda England, Ashley |
| author_facet | Tiffen, Belinda England, Ashley Tiffen, Belinda England, Ashley |
| collection | Education Resources Information Center |
| contents | Engaging with Clients and Personalising Services at UTS Library: Measuring the Value for Libraries and Their Clients Tiffen, Belinda England, Ashley Evidence Libraries Information Services Foreign Countries Academic Libraries Librarians Learner Engagement Library Science Outcomes of Education Libraries have found themselves overtaken by commercial entities providing open, unmediated information services, causing debate about the future of libraries. It has been argued that in order to stay relevant, libraries must undertake a fundamental shift towards a new focus on engaging with clients. At University of Technology, Sydney (UTS) Library we have commenced a number of activities aimed at engaging our clients, but currently only have anecdotal evidence of their effectiveness. This is a conceptual paper which seeks to define engagement and consider how practitioner researchers can provide research-based evidence of the effectiveness of engaging with clients and taking a user-centric approach to service design. |
| format | Recurso educativo Open Access |
| id | eric_EJ949391 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2011 |
| record_format | eric |
| spellingShingle | Engaging with Clients and Personalising Services at UTS Library: Measuring the Value for Libraries and Their Clients Tiffen, Belinda England, Ashley Evidence Libraries Information Services Foreign Countries Academic Libraries Librarians Learner Engagement Library Science Outcomes of Education Engaging with Clients and Personalising Services at UTS Library: Measuring the Value for Libraries and Their Clients Tiffen, Belinda England, Ashley Evidence Libraries Information Services Foreign Countries Academic Libraries Librarians Learner Engagement Library Science Outcomes of Education Libraries have found themselves overtaken by commercial entities providing open, unmediated information services, causing debate about the future of libraries. It has been argued that in order to stay relevant, libraries must undertake a fundamental shift towards a new focus on engaging with clients. At University of Technology, Sydney (UTS) Library we have commenced a number of activities aimed at engaging our clients, but currently only have anecdotal evidence of their effectiveness. This is a conceptual paper which seeks to define engagement and consider how practitioner researchers can provide research-based evidence of the effectiveness of engaging with clients and taking a user-centric approach to service design. |
| title | Engaging with Clients and Personalising Services at UTS Library: Measuring the Value for Libraries and Their Clients |
| topic | Evidence Libraries Information Services Foreign Countries Academic Libraries Librarians Learner Engagement Library Science Outcomes of Education |
| url | https://eric.ed.gov/?id=EJ949391 |