Impacts of an Information Commons on an Academic Library's Service Points
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ERIC Institute of Education Sciences
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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2003
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| _version_ | 1867180574758666240 |
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| author | Gohlke, Mary Jo Ray, Kathlin |
| author_facet | Gohlke, Mary Jo Ray, Kathlin Gohlke, Mary Jo Ray, Kathlin |
| collection | Education Resources Information Center |
| contents | Impacts of an Information Commons on an Academic Library's Service Points Gohlke, Mary Jo Ray, Kathlin User Satisfaction (Information) Academic Libraries Library Services Access to Information Library Development Library Materials Library Research Change Strategies Strategic Planning Library Administration Needs Assessment User Needs (Information) Use Studies The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the circulation desk might, within several years, be downsized into a mere information kiosk. Nevertheless, a study of the two service points-the Information Commons and the Circulation Desk-concluded that patrons still seek library services with a personal touch and continue to demand print materials. A "user satisfaction" survey revealed no mandate from users for the abandonment of print materials. As in the past, the services of the circulation desk have adapted to fit its users. |
| format | Recurso educativo Open Access |
| id | eric_EJ951384 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2003 |
| record_format | eric |
| spellingShingle | Impacts of an Information Commons on an Academic Library's Service Points Gohlke, Mary Jo Ray, Kathlin User Satisfaction (Information) Academic Libraries Library Services Access to Information Library Development Library Materials Library Research Change Strategies Strategic Planning Library Administration Needs Assessment User Needs (Information) Use Studies Impacts of an Information Commons on an Academic Library's Service Points Gohlke, Mary Jo Ray, Kathlin User Satisfaction (Information) Academic Libraries Library Services Access to Information Library Development Library Materials Library Research Change Strategies Strategic Planning Library Administration Needs Assessment User Needs (Information) Use Studies The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the circulation desk might, within several years, be downsized into a mere information kiosk. Nevertheless, a study of the two service points-the Information Commons and the Circulation Desk-concluded that patrons still seek library services with a personal touch and continue to demand print materials. A "user satisfaction" survey revealed no mandate from users for the abandonment of print materials. As in the past, the services of the circulation desk have adapted to fit its users. |
| title | Impacts of an Information Commons on an Academic Library's Service Points |
| topic | User Satisfaction (Information) Academic Libraries Library Services Access to Information Library Development Library Materials Library Research Change Strategies Strategic Planning Library Administration Needs Assessment User Needs (Information) Use Studies |
| url | https://eric.ed.gov/?id=EJ951384 |