Gespeichert in:
| Hauptverfasser: | , , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2004
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ951398 |
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Inhaltsangabe:
- Gone FISHin: Maintaining Good Customer Service and Job Satisfaction during Times of Change and Transitions Di Trolio, Trudi Nelson, Erika Ochoa, Marilyn Job Satisfaction Morale Academic Libraries Library Development Library Facilities Library Personnel Library Policy Library Services Relocation Organizational Change Performance Technology Personnel Management Educational Facilities Improvement Change Strategies The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these changes has created a feeling of anxiety and uncertainty, especially in the Access Services Department. FISH is a customer service tool that has been adopted by the UF Libraries because it ensures a positive attitude for staff in their daily work. A FISH committee is in place and many morale-boosting activities have been scheduled. The FISH committee will be challenged during the next two years to meet the morale needs of the staff.