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Main Author:	Turner, Deborah
Format:	Recurso educativo Open Access
Language:	en
Published:	2004
Subjects:	Case Studies Change Strategies Organizational Change Library Services Formative Evaluation Library Administration Library Development User Satisfaction (Information) Access to Information Reference Services Operations Research Performance Factors Performance Technology Total Quality Management Referral Information Seeking Information Sources
Online Access:	https://eric.ed.gov/?id=EJ951402
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