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| Main Authors: | , |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ954577 |
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| _version_ | 1867180490010656768 |
|---|---|
| author | Johnson, Eric D. M. Kazmer, Michelle M. |
| author_facet | Johnson, Eric D. M. Kazmer, Michelle M. Johnson, Eric D. M. Kazmer, Michelle M. |
| collection | Education Resources Information Center |
| contents | Library Hospitality: Some Preliminary Considerations Johnson, Eric D. M. Kazmer, Michelle M. Hospitality Occupations Libraries Library Services Definitions Motivation Employer Attitudes Industrial Psychology Library Materials User Needs (Information) Work Environment Client Characteristics (Human Services) Trend Analysis Library Development Total Quality Management Library Administration Library scholars and practitioners have frequently reflected on the various factors that in combination make up a hospitable library, but there has been little theoretical synthesis of the notion of the library as a place of hospitality. The hospitality industry provides a rich vein of theoretical material from which to draw definitions of hospitality, and an analysis of this material leads to a preliminary definition of library hospitality: the provision of library resources by a genuinely motivated employee to fulfill the library need of a patron in an environment conducive to the provision of those resources. Libraries have historically provided and today continue to provide services that can be examined under the six elements of this definition. Library hospitality is best seen as a framing device for the entire service approach of the institution as a whole, a way for libraries to make decisions about implementing particular initiatives. |
| format | Recurso educativo Open Access |
| id | eric_EJ954577 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2011 |
| record_format | eric |
| spellingShingle | Library Hospitality: Some Preliminary Considerations Johnson, Eric D. M. Kazmer, Michelle M. Hospitality Occupations Libraries Library Services Definitions Motivation Employer Attitudes Industrial Psychology Library Materials User Needs (Information) Work Environment Client Characteristics (Human Services) Trend Analysis Library Development Total Quality Management Library Administration Library Hospitality: Some Preliminary Considerations Johnson, Eric D. M. Kazmer, Michelle M. Hospitality Occupations Libraries Library Services Definitions Motivation Employer Attitudes Industrial Psychology Library Materials User Needs (Information) Work Environment Client Characteristics (Human Services) Trend Analysis Library Development Total Quality Management Library Administration Library scholars and practitioners have frequently reflected on the various factors that in combination make up a hospitable library, but there has been little theoretical synthesis of the notion of the library as a place of hospitality. The hospitality industry provides a rich vein of theoretical material from which to draw definitions of hospitality, and an analysis of this material leads to a preliminary definition of library hospitality: the provision of library resources by a genuinely motivated employee to fulfill the library need of a patron in an environment conducive to the provision of those resources. Libraries have historically provided and today continue to provide services that can be examined under the six elements of this definition. Library hospitality is best seen as a framing device for the entire service approach of the institution as a whole, a way for libraries to make decisions about implementing particular initiatives. |
| title | Library Hospitality: Some Preliminary Considerations |
| topic | Hospitality Occupations Libraries Library Services Definitions Motivation Employer Attitudes Industrial Psychology Library Materials User Needs (Information) Work Environment Client Characteristics (Human Services) Trend Analysis Library Development Total Quality Management Library Administration |
| url | https://eric.ed.gov/?id=EJ954577 |