Moving beyond Assumptions: The Use of Virtual Reference Data in an Academic Library
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ERIC Institute of Education Sciences
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| Hauptverfasser: | , , , , , |
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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
2012
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| _version_ | 1867181408389169152 |
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| author | Nolen, David S. Powers, Amanda Clay Zhang, Li Xu, Yue Cannady, Rachel E. Li, Judy |
| author_facet | Nolen, David S. Powers, Amanda Clay Zhang, Li Xu, Yue Cannady, Rachel E. Li, Judy Nolen, David S. Powers, Amanda Clay Zhang, Li Xu, Yue Cannady, Rachel E. Li, Judy |
| collection | Education Resources Information Center |
| contents | Moving beyond Assumptions: The Use of Virtual Reference Data in an Academic Library Nolen, David S. Powers, Amanda Clay Zhang, Li Xu, Yue Cannady, Rachel E. Li, Judy Research Libraries Academic Libraries Reference Services Computer Mediated Communication Network Analysis Library Research Use Studies User Needs (Information) Preferences Institutional Advancement Data Analysis Data Collection The Mississippi State University Libraries' Virtual Reference Service collected statistics about virtual reference usage. Analysis of the data collected by an entry survey from chat and e-mail transactions provided librarians with concrete information about what patron groups were the highest and lowest users of virtual reference services. These data provide insight on how to proceed with marketing strategies by identifying patron groups that are aware or unaware of the services, based on their level of usage. This information assists librarians in their reference and liaison roles as they build relationships with their patrons. (Contains 27 notes and 7 tables.) |
| format | Recurso educativo Open Access |
| id | eric_EJ975610 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 2012 |
| record_format | eric |
| spellingShingle | Moving beyond Assumptions: The Use of Virtual Reference Data in an Academic Library Nolen, David S. Powers, Amanda Clay Zhang, Li Xu, Yue Cannady, Rachel E. Li, Judy Research Libraries Academic Libraries Reference Services Computer Mediated Communication Network Analysis Library Research Use Studies User Needs (Information) Preferences Institutional Advancement Data Analysis Data Collection Moving beyond Assumptions: The Use of Virtual Reference Data in an Academic Library Nolen, David S. Powers, Amanda Clay Zhang, Li Xu, Yue Cannady, Rachel E. Li, Judy Research Libraries Academic Libraries Reference Services Computer Mediated Communication Network Analysis Library Research Use Studies User Needs (Information) Preferences Institutional Advancement Data Analysis Data Collection The Mississippi State University Libraries' Virtual Reference Service collected statistics about virtual reference usage. Analysis of the data collected by an entry survey from chat and e-mail transactions provided librarians with concrete information about what patron groups were the highest and lowest users of virtual reference services. These data provide insight on how to proceed with marketing strategies by identifying patron groups that are aware or unaware of the services, based on their level of usage. This information assists librarians in their reference and liaison roles as they build relationships with their patrons. (Contains 27 notes and 7 tables.) |
| title | Moving beyond Assumptions: The Use of Virtual Reference Data in an Academic Library |
| topic | Research Libraries Academic Libraries Reference Services Computer Mediated Communication Network Analysis Library Research Use Studies User Needs (Information) Preferences Institutional Advancement Data Analysis Data Collection |
| url | https://eric.ed.gov/?id=EJ975610 |