Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Murphy, Sarah Anne, Cerqua, Judith
Format:	Recurso educativo Open Access
Language:	en
Published:	2012
Subjects:	Educational Needs Academic Libraries Telecommunications Program Implementation Library Automation Library Development Library Services Reference Services Models Measurement Objectives Measurement Techniques User Satisfaction (Information) Computer Mediated Communication Information Centers
Online Access:	Acceder al recurso
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Internet

https://eric.ed.gov/?id=EJ975874